WaltG, I buy malt from MoreBeer, and I have never had a problem. But I nearly always buy uncrushed, in 50-55 lb. bags, or smaller quantities of character malts. It could just be the particular MoreBeer location you bought from that isn't keeping tabs on their crush/mill gap setting. In any case, they should make it right! If they don't, tell them thay are going to lose a customer. I buy or order from the closest one to me here in Nor Cal. Since I bought my own grain mill, I could never imagine going back to buying pre-crushed grains. I have infinite control of the crush, and can add fresh crushed grains to my mash. Anyway, I hope you get it worked out.