motobrewer
I'm no atheist scientist, but...
well how bout over 10k..in the last 3...sound better?
Man that's a lotta cake!
Did you buy a sabco?
well how bout over 10k..in the last 3...sound better?
I've used NB for 99% of my orders but recently found morebeer.com they give free shipping on orders overy 59.00. I'm not affiliated with them just a pleased customer. Don't think I've ever had an order under 60.00 so what is there to loose? NB seems to me like they have to always have the gimmick of the week on their site to attract new brewers.
Man that's a lotta cake!
Did you buy a sabco?
I ordered three beer kits from them about a week and a half ago. The box arrived on my doorstep beat to hell and back and stacked on a much lighter (and probably more fragile) package addressed to my wife. Here's a pic.
That's what I saw as the UPS truck was driving off. I contacted Northern Brewer to let them know and offered to send them the pic for verification (I don't know how to do that through their feedback system). Good thing is, the contents were all good. I was worried, since it was an all-grain order, one or more of the bags would be ripped and grain spilled everywhere.
Everything looked good and I wasn't really expecting (or worried about) a reply, but the next day I saw where a Jules Z had emailed letting me know that replacement kits were on their way out "ASAP". I wasn't even charged for the replacement order! Wow.
IMO, Northern really didn't have to go that far to meet my satisfaction. This was clearly UPS's fault but Northern deserves my highest praise for "making it right" (even though they are not to blame).
So Jules, if you read this a big thank you to you and the folks at Northern.
As for UPS....go f%$# yourselves.
I love NB but had to temporarily bow out of their emails over the holidays. I feel like they were emailing me every day!
............I've gotta admit I was almost hoping they screwed up, so I could get some bonus grains or yeast or something from them................
Yeah, same here. I've got an order pending -- it's day 4 and hasn't shipped yet. That's new in the past year or so. Before then, with the flat rate shipping they would get it out within a day or so. Now if you want it processed that fast, you have to bump up to the next level of shipping priority, which of course costs more.
Just took them 4 days to ship my order. I guess they are busy but it's kind of annoying since two years ago all my orders shipped next day. Whatever.
That's the price you pay for cheap shipping. If you need it fast you need to choose that option.
That's the price you pay for cheap shipping. If you need it fast you need to choose that option.
That's the price you pay for cheap shipping. If you need it fast you need to choose that option.
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