Yes, prior to purchasing he answered my one functional question about the bag, which was "how you lift the bag without handles? Do you lift by the drawstring?". My other two questions about how to order (since there is no cart on his site and I could not order the pulley kit with the deluxe bags without contacting him) and to tell him my kettle size. Certainly no issues with his communication, but not really price raisingly exceptional (nor did it need to be). But yes, he did include the deluxe bags for no charge as well. Again, no issues and happy with the purchase.
Yeah, the material is separating at the weak point where the seam starts, not the actual seam coming apart. What situation could possibly cause this 3" from the top of the bag? The only thing I could imagine would be the stress of the drawstrings pulling on it when it's hoisted, though that is how it is intended to be used (and with only a 5gal grainbill), which is why I contacted you. I feel like it would be difficult to intentionally pull hard enough to create this issue, through whatever means. That is my issue, that you assumed I somehow came up with a unique way to abuse the bag and dismissed me. I use it to brew only, hoist it by the pulley, squeeze the grain, clean and store it.
You would prefer I contact you directly? That is exactly what I did. I did not assume this was a normal situation, so I emailed you with my concern and this picture, and your entire response was, "Looks like you are doing something wrong putting stress on the seam?". I responded, "I'm not sure. It's 3" from the top, so not even near where I'd squeeze it. I lift it by the string, but my biggest batch has only been 13lbs of grain." That was 4 days ago and you never responded after that.
I had zero issues with anything until after you dismissed my concern. You never told me it was cosmetic and that it wouldn't be an issue, or that it wouldn't get worse. You didn't tell me anything.
For more information for the thread, he asked how the bag fits in the kettle in a pm, if the bag is being stretched too tight over the edge of the kettle. The bag seems to fit completely fine in the kettle. It is just slightly loose when folded over the edge and doesn't seem to be putting any pressure on it. The cord-lock died to the heat after the third batch, so I've been using a clothes pin to hold it snug, so I can't get it overly tight on there.