It could be as simple as an oversight and not a deliberate choice
Or they are actively writing on a legal document and don't want to put out anything in writing until it's finalized.
It could also be that people were taking advantage of their good customer service and are leaving themselves an out to deal with the bad eggs. They have to look out for their company too.
I don't think there's anything nefarious afoot. Actions always speak louder than words.
All good points. But again, we are talking about manufacturing defects......nothing extreme. I doubt it is an oversight. Perhaps this would help....
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"STANDARD ONE YEAR MANUFACTURER WARRANTY:
Fementer/kettle or you name it here
Spike warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original purchase date. Spike agrees, at its discretion during the warranty period, to repair a defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge.
WARRANTY LIMITATIONS
This warranty does not include:
· Any condition resulting from incorrect or inadequate maintenance or care
· Damage resulting from misuse, abuse, negligence or accidents
· Normal wear and tear
SPIKE GUARANTEE
If for any reason you have issues, please reach out to our customer support team
HERE. We pride ourselves on having industry leading customer support and pledge to make sure our products perform for you each and every brew day."
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It is really not that hard or difficult......