SankePankey
Well-Known Member
I was surprised by the rogering I got ordering 2 LOVE controllers direct from Dwyer because I had read nothing but praise from this site about them. I think they are sexy, for sure, but I have never witnessed it this bad ordering from a company's website.
So, I ordered a TS2 for my keezer, a TSS2 for my fermentation chamber and two probes (both TS-6). My one probe didn't fit in my thermowell, so I called back and ordered a TS-1 probe @ $6. When you order from the website, there is a check box asking if you want to hold orders until complete meaning that they won't ship separately. I though "hey, I don't care.. ship it how you want, just as long as I get them eventually" There is nothing at all about shipping and handling (apparently unless you click some sort of fine print link) in the final tally before you confirm your order. Nothing in the confirmation email they send you after you pay. Nothing on the invoice in the box.
I ordered the other probe, then, separately after talking to tech support.
After you get everything, they send you a bill in the mail. I was charged $29 S/H for the first boxes that were shipped separately (but came to me on the same day) and $14.50 S/H for the $6 probe. WTF!!!!!
I then called Cole-Parmer to see what they would charge for S/H for the same order and got like $10. However, their prices are much higher for the products. The whole order came within a dollar of the Dwyer order with the huge S/H fee. The TSS2 from Dwyer was $65 and from Cole Parmer was $92. Probes from CP were just under double than Dwyer.
Long story short.... if you are going to order from Dwyer direct, better make sure you check that damned check box that says to put it all in one shipment. And if you're not sure about the size probes you need, it would be cheaper to order every probe they make than it would to reorder another one. $14.50 S/H for a $6 probe? UPS Ground? What a racket job. Boooooo!
Just thought you should know. I'd try to buy elsewhere if you can even if it's more $- wouldn't support that crap.
So, I ordered a TS2 for my keezer, a TSS2 for my fermentation chamber and two probes (both TS-6). My one probe didn't fit in my thermowell, so I called back and ordered a TS-1 probe @ $6. When you order from the website, there is a check box asking if you want to hold orders until complete meaning that they won't ship separately. I though "hey, I don't care.. ship it how you want, just as long as I get them eventually" There is nothing at all about shipping and handling (apparently unless you click some sort of fine print link) in the final tally before you confirm your order. Nothing in the confirmation email they send you after you pay. Nothing on the invoice in the box.
I ordered the other probe, then, separately after talking to tech support.
After you get everything, they send you a bill in the mail. I was charged $29 S/H for the first boxes that were shipped separately (but came to me on the same day) and $14.50 S/H for the $6 probe. WTF!!!!!
I then called Cole-Parmer to see what they would charge for S/H for the same order and got like $10. However, their prices are much higher for the products. The whole order came within a dollar of the Dwyer order with the huge S/H fee. The TSS2 from Dwyer was $65 and from Cole Parmer was $92. Probes from CP were just under double than Dwyer.
Long story short.... if you are going to order from Dwyer direct, better make sure you check that damned check box that says to put it all in one shipment. And if you're not sure about the size probes you need, it would be cheaper to order every probe they make than it would to reorder another one. $14.50 S/H for a $6 probe? UPS Ground?
What a racket job. Boooooo!Just thought you should know. I'd try to buy elsewhere if you can even if it's more $- wouldn't support that crap.
