Add me to the list of new customers. Just ordered a full dual tap system.
Thanks Joshua and Ben.
Glad to hear you ended up going to kegging!
Add me to the list of new customers. Just ordered a full dual tap system.
Thanks Joshua and Ben.
integrator said:I talked to Todd. He is taking care of everyone. Don't worry about the auto-response, he will contact you.
BeerforBob said:Just my two bits but I believe Keg Connections has some major customer service issues. I ordered one keg at $19.95 knew there was a limit due to the short item description. I also ordered four kegs at $29.95. Read later here there was limit also on the $29.95 kegs. OK so I play nice called Friday morning and was told person I needed talk to was not in. I called again about 12:30 and was told someone would call me back between 2pm and 4 pm. I also informed the I would like to order some additional items and was told no problem the wold make a note for the person that would call me. I received no call or message. Checked my e-mail today and was notified the I had received credit for three of the kegs that I ordered. What happened to the phone call I was expecting? Yes I have voice mail and no messages. This does not seem like very good customer service to me.
I apologize for your experience. I don't know who dropped the ball but when I get to the office tomorrow I'll make sure you get taken care of. Please PM me your contact info.
cheers,
joshua
Yep lots of benefits which is why I'm making the move. Been bottling for about 20 years.
Have a semisweet melomel I am making that I want carbonated, so the only way to do that reliably is forced carb. Need kegs to do that
Beer is just easier and I will likely continue to "cask condition" with the kegs but still bottle some for sharing, etc.
I like the carbonated water thing too, What pressure do you use?
Hello Joshua, I ordered Thursday nite in the 1st 10-15 minutes of your HBTBF sale, got a conformation e-mail from you guys and a payment receipt from pay Pal right after I purchased , but never got any other e-mails/and/or phone calls about shipping or any other form of communication from Keg Connection regarding my order? I have ordered from you before and I usually got tracking info the next day. I understand with all the confusion about the sale that had alot of glitches with your website and shopping cart and know its taking sometime to sort out. Soo I'm assuming that by now, ( if you were sorting things out from 1st - Last purchase), I should be near the front?
Do you think that I may hear something from Keg Connection tomorrow (Monday)? Or do you feel it's My responsibility to contact you to find out whats going on with my order and when it will ship?
Thanks
I think so. I called today and talked to Todd, who offered to remove the kit from my order. When I explained that I ordered a number of things (that I don't really need) to take advantage of the sale and free shipping and that I would need to cancel the entire order, he offered to give me a $12 credit to my credit card (the difference in price) which I readily accepted. So, he said he will send me an email (haven't gotten it yet) and the credit would be processed sometime next week.
Hope this helps.
Esmitee said:Hello Joshua, I ordered Thursday nite in the 1st 10-15 minutes of your HBTBF sale, got a conformation e-mail from you guys and a payment receipt from pay Pal right after I purchased , but never got any other e-mails/and/or phone calls about shipping or any other form of communication from Keg Connection regarding my order? I have ordered from you before and I usually got tracking info the next day. I understand with all the confusion about the sale that had alot of glitches with your website and shopping cart and know its taking sometime to sort out. Soo I'm assuming that by now, ( if you were sorting things out from 1st - Last purchase), I should be near the front?
Do you think that I may hear something from Keg Connection tomorrow (Monday)? Or do you feel it's My responsibility to contact you to find out whats going on with my order and when it will ship?
Thanks
I don't think they're open on the weekends. I've never gotten confirmation on a thur/fri order till next mon or tuesday.
Very true, I called on Saturday to order a kit as I wanted to make some changes to what was in the kits on the site. At the time they had a lot going on so they said they would call back. I didn't get a call back so I just pieced together what I wanted using three different vendors, including Keg Connection.copyright1997 said:But we also need to be reasonable and understand that your email or call might just be one of many, many that they are juggling and working on at the same time.
Via this site I realized I ordered more than the one keg limit. On Friday morning I called and I wasn't able to get a salesperson, but the woman that answers the phone spoke with me. I made an "A" wishlist and "B" wishlist and I said if they can hit anything close to this goal- both lists costing close to my original order- I would be fine with that. I said I wouldn't need a call or e-mail if a 'close to wish list' was hit. "Just send me a good deal."
I got my tracking number today at 2:28. Whatever I get, I know I'll be happy with it because it was a great deal and these guys are obviously trying to make us all happy.
I work in retail and it's clear to me KegConnection is working hard for it's customers. I value customer service and I plan to plug KegConnection to all my friends.
Thanks Josh.
Wow it's Wednesday now and Absolutely no contact from you guys about my order?
it seems to me that orders that were placed well after mine are taken care of already.
Logically to me, the orders would have been processed from 1st to last, and I ordered in the 1st 10 minutes of your sale, And Instantly my credit card was charged for payment of the order with confirmation from both KC and Pay Pal.
Maybe today I'll get a tracking number OR some kind of contact???
Esmitee said:Wow it's Wednesday now and Absolutely no contact from you guys about my order?
it seems to me that orders that were placed well after mine are taken care of already.
Logically to me, the orders would have been processed from 1st to last, and I ordered in the 1st 10 minutes of your sale, And Instantly my credit card was charged for payment of the order with confirmation from both KC and Pay Pal.
Maybe today I'll get a tracking number OR some kind of contact???
Wow it's Wednesday now and Absolutely no contact from you guys about my order?
it seems to me that orders that were placed well after mine are taken care of already.
Logically to me, the orders would have been processed from 1st to last, and I ordered in the 1st 10 minutes of your sale, And Instantly my credit card was charged for payment of the order with confirmation from both KC and Pay Pal.
Maybe today I'll get a tracking number OR some kind of contact???
Maybe try calling them. So far, they've been taking care of everybody that's had an ussue. Although you are following the usual protocol of slathering your horror story first, then backtracking and being totally satisfied when you actuallt talk to someone.
Did you read this thread and see how much confusion there was and how they worked,through a holiday weekend, through normally closed days, and the owner of the company being sick, but still satisfying customers? Or you just went right to the end and fired away. True, you're the customer, and you're always right, and you should be satisfied, but comon. Cant you be happy that you even got in on the sale and saved yourself some money? Some of you guys make me wish these vendors wouldn't even run these sales anymore.
Hey Mikey, I read the thread, Apparently you didn't, cause you would have already known that I did. You would have seen my posts. I didn't "just went right to the end".
"So far, they've been taking care of everybody that's had an ussue."
Yes Thats what I have too???? It seems to me, that everyone that's a happy camper, Has already either got tracking information or been contacted via e-mail or phone. Makes sense to me, I'd be happy too, Right?
Just for your Information,
I'm self employed and work 6 days a week, EVERY week. When I get home, I have to do paperwork and make phone calls to my Customers. I have to work if I'm sick too. It's part of a business. People in business are in business to make money. Thats why I do what I do.
Yes Mikey, I would be happy if I knew what I was getting, AND when I was getting it, Wouldn't YOU Mikey?
Thank you for your OPINION, Don't really need it
Tracking info hasnt been sent out yet because UPS hasnt been open since our sale started (closed since thanksgiving day). If you don't receive tracking info by tomorrow evening, you can call in for that on Tuesday.
cheers,
joshua
millworkman said:The only issue I've got is with UPS. They said my order was out for delivery at 6:43 this morning and it is not here yet. Everything on Kegconnection's end went smooth and quick. Thanks for the deals guys.
thatjonguy said:Dude it is the Christmas season. They deliver until 9pm or later sometimes.
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