In a nutshell, for me at least, it was staying with what worked. "keep the customer happy, and they'll come back", right? Well, I've been happy as have many others (love my kettles), so maybe that's the reason for all the fanfare here. I hated that it took them so long to roll out their conicals, but it was worth the wait for me in the end.
I have a really hard time accepting the Spike design of the band. I don't know why, but the proprietary design, the lack of ability to buy parts on the open market, and the decreased pressure rating that results from the design are making it hard for me to swallow. I get that it's necessary in order to have it opened up to clean, but at the 7 gallon level you can reach in and clean it without needing to crack it open, at the 30 gallon level you're probably doing CIP anyway, so it's an entire design built around the 10-15 gallon size. Seems odd to me. So in that regard, point goes to SS.
I really don't like SS's "buy it all or nothing" mentality. I don't need more than one of some of those accessories if I have more than one conical. I also don't want a chilling coil. I like the ability to buy a baseline product and upgrade it how I would like it. So in that regard, point goes to Spike.
I don't really like the design of SS's carb stone and sample valve. I don't know why I would ferment the entire batch with the carb stone in it. Seems problematic. So in that regard, point goes to Spike.
So I guess it comes down to quality of the product and customer service. To that end, I'm still a little torn. I have a 15g custom kettle from Spike that works great. The welds are fantastic, and I like buying from welds done in the states. But 18 months after I bought it, small cracks are showing in the rim, and rust is starting to appear. Spike said to hit it with some BKF, as it happens sometimes, and it makes it the rust go away but not the cracks, but I'm still a little concerned long term. Two weeks ago my kettle lost passivation after I ran a sample on water with a new heating unit (the inside looked like a pure rainbow), and it took quite a bit of scrubbing with BKF to get it to go away. Not what I expected from stainless steel (even though I know it's from China).
Plus, I gotta say I felt a little burned when I bought my kettle. Spike said they never do Black Friday sales, so I said screw it, and tried to order before the black friday rush (Ordered 10/30). Low and behold, they ran a black friday special on custom kettles. When I told them I specifically ordered early because they said the year before that they don't do BF sales, and asked if they'd apply the sale to the previous order, even if in store credit, they said no dice. Then a month later they rolled out with the V4 of the kettle. In the end, minor bickering of course, but I feel like Spike wasn't completely straightforward with me when I ordered, either about the potential sale release, or the release of a new line of kettles. I would have waited for the sale, and I would have waited for a rolled lid/rivetless handles.
The two issues somewhat has me questioning Spike.
So it's one point SS, two points Spike, and one maybe negative point Spike (?). Seems like I need a referee here . . . lol