Mash 'em in your next batch...
Cheers!
mmmmm Portuguese Peanut Stout....
Mash 'em in your next batch...
Cheers!
If that's your experience with Lean, then somebody is doing it wrong. The whole point of Lean is to eliminate waste to control costs, and unhappy customers who cancel orders and/or don't come back are a major cost. Granted, organizations tend to get carried away with magic buzzword quality tools and often pull the trigger before they aim. That doesn't sound like the case here, though. This is just $**t happening at the wrong time, which is par for the course with any small business. Sometimes you just get knocked down.
In defense of [some] MBAs, though, statistical inventory management is a ridiculously effective tool when used by someone who has the right data and knows what he/she is doing. Again, applied properly it results in happier customers because management has a more reliable projection of how much they need and when. Management also saves money because they don't carry unnecessarily large stocks. Plus, if your inventory guy/gal is really awake, they tend to find all kinds of "well, duh" places to fix the supply chain while sifting through the numbers.
(Said the guy with the totally fake brewing company. )
So... UPDATE. The counterflow chiller that I wanted to purchase was supposed to be in stock on Jan 8th, then the date changed to Jan 9th, then changed to Jan 21st. Then it changed to Jan 30th. Then it changed to Feb 2nd. Now it says Feb 18th. This is getting ridiculous!
So... UPDATE. The counterflow chiller that I wanted to purchase was supposed to be in stock on Jan 8th, then the date changed to Jan 9th, then changed to Jan 21st. Then it changed to Jan 30th. Then it changed to Feb 2nd. Now it says Feb 18th. This is getting ridiculous!
Anybody who is about to be the proud owner of 3 1/8 tons of hops deserves a little slack in return for his trouble. Plus I'll be entertained for the next few minutes while I try to imagine what that looks like.
Anybody who is about to be the proud owner of 3 1/8 tons of hops deserves a little slack in return for his trouble. Plus I'll be entertained for the next few minutes while I try to imagine what that looks like.
You're thinking too small. Someone grab a welder and some tools. We'll tear the roof off and weld the doors shut. Then we just need to call the fire department for the water and we've got the starts of one hell of an IPA!
We're going to need a lot of grain...
OK, but now this thread can't end until we have a grain bill and a name for the recipe.
Anything worthwhile is worth waiting for.
I know what it's like to wait on something on back order. I can also look at the situation from the perspective of having 20+ years experience in inventory control. I guarantee AHS wants to get your product in stock and out to you as soon as possible. RDWHAHB!
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We are talking about a business that is based upon supplying products to customers, failing to do so is bad business. And blaming lack of stock on the holidays a month later is not acceptable.
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Every business is based on supplying something to someone. Stock shortages happen for a variety of reasons. Small businesses sometimes have expenditures that have to be addressed and they have to move slow moving products to the back of the list until capital becomes available to restock such items. This is not bad business, it's just bad circumstance. IMO, Getting bent out of shape about it because you can't have what you want "right now" is not a good reason to bring a grievance to a public forum.
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Every business is based on supplying something to someone. Stock shortages happen for a variety of reasons. Small businesses sometimes have expenditures that have to be addressed and they have to move slow moving products to the back of the list until capital becomes available to restock such items. This is not bad business, it's just bad circumstance. IMO, Getting bent out of shape about it because you can't have what you want "right now" is not a good reason to bring a grievance to a public forum.
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So I guess what you're telling OP and all others who've had items placed on backorder that they should put everything on hold and just wait for Austin to get their **** together.
I'm curious: what would you consider a 'good reason'?
It's a simple question I asked.
I think he should form his opinion based on his experience with them, not yours....Once again, I would redirect you to my original response to the OP.
I personally don't give two squirts if you chose not to buy from AHS. It would be your loss to take this one event and form a negative opinion of them. I've spent close to $4.5k with AHS over the past 5 years and have had excellent service from them and that earns them MY loyalty and a little latitude in this situation.
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I think he should form his opinion based on his experience with them, not yours....
Of course if he doesn't have any, it may make sense for him to be cautious - at least until this particular storyline is played out.
And on the downside, a shrinking inventory and failure to restock is sometimes an early indicator of cash-flow problems, or worse.
That said, Austin seems to have a good track record and a lot of loyal, satisfied customers. So hopefully this is a temporary glitch; things sometimes temporarily go south for the best of us.
So... UPDATE. The counterflow chiller that I wanted to purchase was supposed to be in stock on Jan 8th, then the date changed to Jan 9th, then changed to Jan 21st. Then it changed to Jan 30th. Then it changed to Feb 2nd. Now it says Feb 18th. This is getting ridiculous!
I've traditionally ordered all of my kits from AHB (as well as my original brewing supplies) but recently I've been swapping to a more local brew store, mostly due to shipping times (my impatience, not them being slow). I've also had a few beers have off flavors from them. I'm going to see if changing to a local store will help fix that. It's almost 100% due to my inexperience, however.
.j.,I'm
, m hbm
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Sorry you were misinformed about the situation. Austin Homebrew is not going out of business. Our POS system crashed hard and it was a very very large emergency expense to install a new one. I am restocking. We have 44,000 pounds of grain arriving shortly and we are ordering on a daily basis.
The brewery is a separate business.
I understand your frustration and I apologize for the inconvenience it has caused. Thanks for understanding. I am here for you guys so I will make it right.
Forrest
Trying out your new iPad?
Sorry you were misinformed about the situation. Austin Homebrew is not going out of business. Our POS system crashed hard and it was a very very large emergency expense to install a new one. I am restocking. We have 44,000 pounds of grain arriving shortly and we are ordering on a daily basis.
The brewery is a separate business.
I understand your frustration and I apologize for the inconvenience it has caused. Thanks for understanding. I am here for you guys so I will make it right.
Forrest
Sorry you were misinformed about the situation. Austin Homebrew is not going out of business. Our POS system crashed hard and it was a very very large emergency expense to install a new one. I am restocking. We have 44,000 pounds of grain arriving shortly and we are ordering on a daily basis.
The brewery is a separate business.
I understand your frustration and I apologize for the inconvenience it has caused. Thanks for understanding. I am here for you guys so I will make it right.
Forrest
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