Well what a difference a month can make!
After my first successful order with Chi Company, I decided a few days later to purchase some other items from them (as some of them are unavailable here in Australia), as I noticed on their website they will match any competitors pricing, I rang Matt and asked if they can source an item I was after from Micromatic and what would be the price, we discussed this and all was fine. I then sent an email to Matt saying I had cheaper pricing on a couple of items and would they match them. After about 2 weeks and no reply I figured maybe the best thing to do would be to just place the order and put the site address for the price match items in the comments box like I read to do on their website. So after a week with nothing, I ring and talk to Matt, he gave me a reason why nothing had happened, but told me he would take care of it. Another week goes by and still no change to the situation, so I ring Matt, he promises he will send me an email within half and hour, but it never arrives, I ring the next day, he apologises and promises to send an email within half an hour and even guarantees me that he will do it right after he organises an order for Brazil, once again it never arrives. So today I ring again and Matt tells me "Oh, didn't you get it" I will send it again right now, after an hour I send an email from another address to the one he has and it arrives inside 5 mins, I try their online support and although it says they are online, I get told no-one can answer me, I decide to ring again, no response, I rang 7 times, 6 times the phone rang out and the last call went to an answering machine.
So I have now sent my final email telling Matt he can cancel my order and that whilst I am more than willing to praise people and businesses when they act with honesty, integrity and courtesy, I am also more than willing to warn others if those businesses are found to be disrespectful, discourteous and treat the customers who keep them in business with contempt.
So as a warning to anyone else contemplating dealing with Chi Company, I can categorically state that my latest experience with this business has been my worst experience in the many years I have been buying items from overseas businesses. To say their service was bad is a gross understatement and my advice to anyone who is looking at dealing with Matt and Chi Company, do yourself a favour and go elsewhere.
Yours In Beer.