cyanmonkey
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That's a weird business model. They're obviously not having any issues with sales, you'd think they would order more.
Some posts earlier in this thread helped shed some light on the reasons behind the business falling apart:
https://www.homebrewtalk.com/f173/brewmasters-warehouse-257713/index257.html#post5332132
While I understand grieving is a process and takes time, that was over 1.5 years ago and does not excuse the continued mishaps of BMW. Customers by and large do not care about the personal struggles of the business owner. They want a competitively priced product delivered in a reasonable amount of time. How a business survives without that basic tenet is a mystery to me.
I wish Ed and company the best, but I don't order from BMW any more because it's too unreliable. Ed promised to make a change and change has not stuck. I brew on my own schedule, not anyone else's.
I also remember when this happened, and that Ed came back and shipping times improved for a while. I was hoping that if he was going to need to step away from it again, he would hire someone to manage in his absence but either that hasn't happened or they aren't doing a good job. I did end up calling today and they were very friendly, apologized for the delay, and told me my order would be shipping today or tomorrow, so I guess we'll see if that happens.
The main reason I have continued to use them is for their custom recipe packing using the Brew-Builder. Is there another supplier who has something similar to this? Is there an App that can do this? I have not wanted to stock a lot of malts since I got a bug infestation in a previous home that was ultimately tracked to a 50lb bag of 2-Row I kept in the basement. However, I did just order a 3-roller mill and will start to keep some malts again in very airtight containers.
Ritebrew and Keystone do this.
Thought I would share my experience. Ordered on 01/11 and received order of two partial mash recipe kits today 03/03. During this time I did make a phone call and sent two messages using the contact page on Brewmasters webpage. I am happy with the order I received so I guess the bottom line for me is if I am in no hurry, I will continue to order from Brewmasters as their prices and option to put together recipes is hard to beat. But, if I need something quicker than 2 months, I will look elsewhere. I did order two kits from Ritebrew and was very happy with their product and service.
I checked both and neither seem to do the custom recipe packing nor do they have a place to store saved recipes. Where did you see that they do this?
I checked both and neither seem to do the custom recipe packing nor do they have a place to store saved recipes. Where did you see that they do this?
http://www.ritebrew.com/Articles.asp?ID=256
Keystone should have it available if you select the grain. I haven't used them before, but I know they fulfill custom orders.
I called them last Friday about my order that had been pending for about a week. They said they were behind and my order should be shipped Monday or Tuesday. It is now Tuesday late night and the order is still pending. Maybe tomorrow
I called them last Friday about my order that had been pending for about a week. They said they were behind and my order should be shipped Monday or Tuesday. It is now Tuesday late night and the order is still pending. Maybe tomorrow
Don't think they will be around much longer.
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