newtstampede
Well-Known Member
Some of you may have seen this come up in my other thread. I want to leave that reserved for my E-HERMS build so I will continue the ongoing Auber/FedEx issues here.
To start out I ordered the bulk of my control panel parts from Auber. They had it sent FedEx and it arrived in a timely manner. The only issue is that the FedEx driver left the package in a shared stairwell and someone who lives in the building is a thieving bastard. Filed a complaint with FedEx, they investigated and marked it off as lost/stolen. Now here is where my problems with FedEx end. They did their part and will reimburse for the cost of the goods and shipping, but only to the original sender. Auber has to be the one to file the claim. After talking to them this is the email I get back.
So.....wait, let me get this straight. You have been reimbursed by FedEx for the price of the goods and STILL want me to pay $70 to reship it?
I called them yesterday and they told me the same thing, that they will reship it for $70. I told them there is no way that I will pay again after I have paid the first time and FedEx is paying them as well. I am still waiting on a response from them but overall I will never deal with them as a company ever again.
To start out I ordered the bulk of my control panel parts from Auber. They had it sent FedEx and it arrived in a timely manner. The only issue is that the FedEx driver left the package in a shared stairwell and someone who lives in the building is a thieving bastard. Filed a complaint with FedEx, they investigated and marked it off as lost/stolen. Now here is where my problems with FedEx end. They did their part and will reimburse for the cost of the goods and shipping, but only to the original sender. Auber has to be the one to file the claim. After talking to them this is the email I get back.
Hi Michael,
After talking to the manager, here is our proposal: we can reship you everything at cost of $73 in total (this includes our share of the loss and cost of the items without any profit from the original order). I just sent you an invoice, which you can pay directly online with credit card or paypal account. Please let me know if this works for you.
Also, we were wondering if you have a different shipping address or require signature for the second shipment.
If the first package showed up later, please notify us so we can arrange to get it back and refund you.
Thanks,
Suyi Liu
Auber Instruments
www.auberins.com
So.....wait, let me get this straight. You have been reimbursed by FedEx for the price of the goods and STILL want me to pay $70 to reship it?
I called them yesterday and they told me the same thing, that they will reship it for $70. I told them there is no way that I will pay again after I have paid the first time and FedEx is paying them as well. I am still waiting on a response from them but overall I will never deal with them as a company ever again.