Got mine and it is missing one of the hopper guides. The box was banged up significantly, so I'm guessing that it fell out somewhere along the way. I emailed Beverage Factory... Hopefully they can send me the missing part.
Pretty bad advice, IMO. Some locales have water that is absolutely unsuitable for brewing. Just because you can get away without treating your water doesn't mean that everybody can. And certain styles are EXTREMELY dependent on water.
Have you ever tried coming up with a water profile for...