Update, I did not have pitting, it was heavy beer stone with horizontal grooves that appeared to be pitting. Original post is below;
I've owned this fermenter for over a year and I have pitting in the fermenter body where wort touches it only. I've contacted SSBrewtech and Michael told me I used it "outside the products specifications" and Stainless ONLY pits from reactive chemicals, such as Chloride, which is found in everyday items such as salt or bleach. I have not used any of these products so to tell me I have is not a professional way of handling this situation. I've only used the recommended cleaners and sanitizers (PBW and Starsan). I would never use non-recommended products on my fermenter and purposely destroy it. I clean all of my other stainless steel equipment the same way and do not have any pitting on my other equipment. The fittings and lid are not pitting and they are cleaned the same way too. Michael also said, We have shipped roughly 10K Chronicals and Brew Buckets all over the world made from the same 304 stainless materials and have never seen the etching or pitting that you are experiencing. So he is telling me that 100% of all their products are perfect? There couldnt be a 1/100 of one percent chance that one is bad? I wanted to ship the shell back and have it replaced and give them a second chance because I was looking to buy a larger fermenter but now I most defiantly will not purchase from Ss Brewing Technologies again.
I've owned this fermenter for over a year and I have pitting in the fermenter body where wort touches it only. I've contacted SSBrewtech and Michael told me I used it "outside the products specifications" and Stainless ONLY pits from reactive chemicals, such as Chloride, which is found in everyday items such as salt or bleach. I have not used any of these products so to tell me I have is not a professional way of handling this situation. I've only used the recommended cleaners and sanitizers (PBW and Starsan). I would never use non-recommended products on my fermenter and purposely destroy it. I clean all of my other stainless steel equipment the same way and do not have any pitting on my other equipment. The fittings and lid are not pitting and they are cleaned the same way too. Michael also said, We have shipped roughly 10K Chronicals and Brew Buckets all over the world made from the same 304 stainless materials and have never seen the etching or pitting that you are experiencing. So he is telling me that 100% of all their products are perfect? There couldnt be a 1/100 of one percent chance that one is bad? I wanted to ship the shell back and have it replaced and give them a second chance because I was looking to buy a larger fermenter but now I most defiantly will not purchase from Ss Brewing Technologies again.