Hi,
I don't know if this has ever been posted, but I thought I'd add it.
I use Star San for sanitation, and it's a great product except for the plastic caps on the bottle. As careful as I am, over-tightening them at all causes them to split. I decided to search for replacements last week, and I came across a post that said you can contact the company for free replacements.
I emailed them at [email protected] and told them about the issue I've had with the caps and what size bottle of Star San I have. I got a nice email a couple of days later telling me my replacements were in the mail.
I received an envelope from them today with four replacement caps. These are a nice heavy plastic, and they are child-proof as well. Once you tighten them down, they spin, so I don't think you could over-tighten them if you wanted to.
I thought I'd pass along this great customer service, in case anyone else has had the same issue with the caps that I've had.
I don't know if this has ever been posted, but I thought I'd add it.
I use Star San for sanitation, and it's a great product except for the plastic caps on the bottle. As careful as I am, over-tightening them at all causes them to split. I decided to search for replacements last week, and I came across a post that said you can contact the company for free replacements.
I emailed them at [email protected] and told them about the issue I've had with the caps and what size bottle of Star San I have. I got a nice email a couple of days later telling me my replacements were in the mail.
I received an envelope from them today with four replacement caps. These are a nice heavy plastic, and they are child-proof as well. Once you tighten them down, they spin, so I don't think you could over-tighten them if you wanted to.
I thought I'd pass along this great customer service, in case anyone else has had the same issue with the caps that I've had.