Poor Quality Control at Northernbrewer

[smata67]

My last four orders or so have been from NB and I really appreciate their broad selection and excellent recipes. But I just discovered they once again sent the wrong grain. My Ofest (based on theirs) has a pound of dark munich and five of munich. I got 6 munichs. I'm brewing tomorrow. Yes I should have checked my shipment and I did, but I was only looking at the labels. The munich has a dark munich label on it. Two shipments ago, similar problem, an incorrect bag of grain. Just venting. Check your NB shipments, they have been wrong 50% of the time for me.

 

[evrose]

Have you contact them? If so, what did they say?

 

[smata67]

I just found the error tonight while sorting my ingredients for a brew tomorrow. I'm sure they would offer to send me a replacement, but I'm brewing tomorrow and don't think it will get here by 8am.

 

[leftcontact]

I've had 1 screwup in 4 kits from them. Have your order number handy & their cust service was excellent - sent the missing item free and fast ( I checked upon receipt so didn't impact brew day). They threw in a free glass too.


*that* brings up something interesting tho - the glass was charged to "Oops". Do they screw up that often that they need the accounting category ,or is it just a hallmark of good customer service?

Edit: will probably buy from them again as their recipe instructions are top notch.

 

[agodfrey11]

I have ordered 10 or 15 times from them and never had a problem. They do a lot of orders and are bound to make mistakes. A mark of a good company is how they make up for their mistakes.

 

[coolharry]

I got the wrong yeast with my kit a while back. Their customer service was great, told me to keep the old one and sent the right one right away. I got it in like two days IIRC.
Give them a call if you haven't, I'm sure they'll make it up to you somehow.

 

[scrambledegg81]

Same with agodfrey11. At least 10+ orders from NB, no problems yet. The fact that they're willing to take a loss on their mistake in some of these situations speaks volumes about how much they care about their customer base.

 

[thepartsmancometh]

I've ordered from NB too many times to count. The only issue I ever had, was when I bought three cases of cobalt blue bottles they had on super super sale. All three cases were packed in a much larger box (which was not damaged), and one vase had a few broken bottles in it ( which I would guess didn't happen in shipment). They send me matching bottles to replace the broken ones and....a free tulip glass. Great folks to deal with!