I placed an order for an extract kit with Northern Brewer on 3/14.Never dealt with them before, but I have read good things about them. I selected the "I can wait flat rate" option. The website claimed: "Arrives between 03/22/17 - 03/24/17)"
On 3/15 I received an "update" on my order, but it didn't update anything. It only confirmed that I placed an order and indicated I would receive an email when the order ships.
It is not 3/20 and I haven't heard anything. If it doesn't ship today, it seems unlikely to arrive by the indicated date. At this point, I don't know when/if it will ship.
I am not up against any kind of deadline. It is simply that my decision to use this company and shipping method was based on the "arrives between" date I was given when placing the order. If they do not intend to meet that date, just let me know so I can explore other options.
I plan to contact them directly to see what the status is, but also figured I would ask here to see if this is typical. Is this normal for them?
On 3/15 I received an "update" on my order, but it didn't update anything. It only confirmed that I placed an order and indicated I would receive an email when the order ships.
It is not 3/20 and I haven't heard anything. If it doesn't ship today, it seems unlikely to arrive by the indicated date. At this point, I don't know when/if it will ship.
I am not up against any kind of deadline. It is simply that my decision to use this company and shipping method was based on the "arrives between" date I was given when placing the order. If they do not intend to meet that date, just let me know so I can explore other options.
I plan to contact them directly to see what the status is, but also figured I would ask here to see if this is typical. Is this normal for them?