I ordered from Midwest on 4/23 and am still in processing mode. I emailed them asking what was going on and they told me about their transition and that my order would likely go out that night or the next day. Ok, no big deal - i understand.
I waited 4 more days and still no word.
I emailed them again stating that I'd like to know exactly what to expect and if they couldn't give me a straight answer then I'd like to cancel my order. I was given the apology again and they took off my shipping fee, saying it was going out this past weekend. Well - here we are Monday afternoon and still no shipment.
I'll be making other brews in the meantime, but, if I don't get my stuff before this weekend you can bet they'll lose out in thousands of dollars in future orders from me. Maybe they should have had better protocols in place to handle a transition. First off - actually communicating to the customers to expect a delay. Instead, I get no word on my order, but I sure do get multiple email promotions from them in the meantime - that doesn't help me and is pretty infuriating. I fear I'm getting the usual apology and the usual high shipping price refunded to shut me up, rather than just give me what I want - my dang supplies!
I waited 4 more days and still no word.
I emailed them again stating that I'd like to know exactly what to expect and if they couldn't give me a straight answer then I'd like to cancel my order. I was given the apology again and they took off my shipping fee, saying it was going out this past weekend. Well - here we are Monday afternoon and still no shipment.
I'll be making other brews in the meantime, but, if I don't get my stuff before this weekend you can bet they'll lose out in thousands of dollars in future orders from me. Maybe they should have had better protocols in place to handle a transition. First off - actually communicating to the customers to expect a delay. Instead, I get no word on my order, but I sure do get multiple email promotions from them in the meantime - that doesn't help me and is pretty infuriating. I fear I'm getting the usual apology and the usual high shipping price refunded to shut me up, rather than just give me what I want - my dang supplies!