midwestsupplies
Active Member
WOW! What a thread. We love the fact that our customers are as passionate about the hobby as we are. We think the OP had a right to post, we think everyone should be happy with their order.
Now to the dirty part. The original post said that our customer service said they would pass the information on. It sounds like that wasn't enough. They did pass it on, and now our repack crew is looking into it. It could be that someone missed a tare, it could be that there was a scale that was off. We won't know until we dig a little deeper. This one instance shouldn't label us as being a short-seller, much like one infected batch shouldn't mean that someone is a bad brewer.
We all wish we were perfect, and never made mistakes. They do happen, and I am sorry for that.
We know that our crew on the phones, emails and chats have the best insight as to how we are doing. So, it is part of our job to share this feedback with everyone else at Midwest.
We are here to make life as stress free as possible. If you have a complaint or feedback, tell the company how they can make it right. (that works in non-homebrew business as well). Please email me, or call me so that we can get you what you paid for.
OP- I would like to send you an ounce of hops. I know you said that you didn't want anything other than to give us the feedback, but you were not happy with that reply.
Cheers to brewing good beer, and being accountable for our actions!
Todd Jackson
Customer Service Manager
[email protected]
952-562-5354 (direct)
PS. Sorry that we took so long to get here. Our Social Media guy (who gets paid to play online) is on Vacation. The rest of us don't get to spend our day here, but are here on an individual basis.
Now to the dirty part. The original post said that our customer service said they would pass the information on. It sounds like that wasn't enough. They did pass it on, and now our repack crew is looking into it. It could be that someone missed a tare, it could be that there was a scale that was off. We won't know until we dig a little deeper. This one instance shouldn't label us as being a short-seller, much like one infected batch shouldn't mean that someone is a bad brewer.
We all wish we were perfect, and never made mistakes. They do happen, and I am sorry for that.
We know that our crew on the phones, emails and chats have the best insight as to how we are doing. So, it is part of our job to share this feedback with everyone else at Midwest.
We are here to make life as stress free as possible. If you have a complaint or feedback, tell the company how they can make it right. (that works in non-homebrew business as well). Please email me, or call me so that we can get you what you paid for.
OP- I would like to send you an ounce of hops. I know you said that you didn't want anything other than to give us the feedback, but you were not happy with that reply.
Cheers to brewing good beer, and being accountable for our actions!
Todd Jackson
Customer Service Manager
[email protected]
952-562-5354 (direct)
PS. Sorry that we took so long to get here. Our Social Media guy (who gets paid to play online) is on Vacation. The rest of us don't get to spend our day here, but are here on an individual basis.