lawle102
Well-Known Member
- Joined
- Nov 22, 2011
- Messages
- 125
- Reaction score
- 4
I recently placed an order with love2brew.com and had a pretty good customer service experience.
I ordered a 5 gal carboy along with quite a few other odds and ends including a ingredients kit. I placed my order and didn't think much about the shipping. I figured shipping a 5 glass carboy from Jersey to Northern NY would up the cost a little and never thought twice about.
Well I miffed the order and changed my mind the next morning to a 6.5 gal glass carboy. I called Ron and he took care of it. Just a small uptick of a few bucks, no big deal.
Well a few days go by and Ron calls me and lets me know that the order was a day or 2 late shipping as he was waiting for a few of my items to get in. Which he informed of the day I called to change my order, so it's no big deal, I'm somewhat patient. So to make up for the very small delay that I was already expecting, he tosses in a free t-shirt.
Overall my ordering experience with love2brew.com was great. Ron was helpful and every time we spoke, I had a couple brewing questions too, which were answered. I would recommend them to anyone.
I ordered a 5 gal carboy along with quite a few other odds and ends including a ingredients kit. I placed my order and didn't think much about the shipping. I figured shipping a 5 glass carboy from Jersey to Northern NY would up the cost a little and never thought twice about.
Well I miffed the order and changed my mind the next morning to a 6.5 gal glass carboy. I called Ron and he took care of it. Just a small uptick of a few bucks, no big deal.
Well a few days go by and Ron calls me and lets me know that the order was a day or 2 late shipping as he was waiting for a few of my items to get in. Which he informed of the day I called to change my order, so it's no big deal, I'm somewhat patient. So to make up for the very small delay that I was already expecting, he tosses in a free t-shirt.
Overall my ordering experience with love2brew.com was great. Ron was helpful and every time we spoke, I had a couple brewing questions too, which were answered. I would recommend them to anyone.