SankePankey
Well-Known Member
FYI there is now a 'company review' section on this forum. Somewhat new.
https://www.homebrewtalk.com/f173/
https://www.homebrewtalk.com/f173/
I purchased a temperature controller from them, the shipping I picked was wrong so they sent an e-mail wanting more for shipping and they would send an invoice, I said ok and a week went by and no invoice I sent a few emails with no replies, a week later i get a sorry we will send invoice reply. Another week goes buy! So I report a paypal dispute and finally get an invoice. But after all that the temp controller I got didn't work! Did some research and re-wired it cause it was done wrong! Good thing I figured it out so I wouldn't have to deal with returns and more terrible customer service.
Update: The website says the keggles have a 12" opening. Yeah, um, 12 +5/8" isn't 12".
Replacement being sent out today with UPS return label for defective unit.
Think we're on the same page. Poster registers, posts one item and doesn't re log back in.
Horrible experience thus far for me. Received an email telling me that my order was being shipped on Feb 10th...still not here. Tried to email them twice with no response, going on day five with no response actually. Tried to call Matt's number and no answer...and the mailbox is full.
Not sure what is going on but hopefully someone decides to do their job soon. Ordered a ball lock to sanke conversion for my brother-in-law's b-day figured a month in advance would be plenty of time to get it...getting nervous.
Sorry for contact delay. Will check order status Wednesday morning and report via direct email. If sent via USPS tracking may not show until delivery.
The Chi Company
I've always gotten good service from them and they have things that you can't find other places. Their prices on some things are pretty good too. But when you need to contact them they aren't the most touchy-feely and have a hard time getting back to you.
Seriously? Posting last names and tracking numbers on here? I will NEVER buy from you. Wow.
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