- Joined
- Dec 26, 2013
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I hate this - we need good businesses in Georgia - big or small or medium - but GOOD ! Breaks my heart when a home state business stumbles so badly.
Add one more to the disappointment list.
I had ordered 11/22.
Emailed on Friday 11/28 and received a response that they are running behind and that my order should ship on Monday 11/29.
Received a voicemail on 11/29 that 80% of my order is not in stock, but expected in by the end of the week.
I have called and left a voicemail and have sent an e-mail in January with no response to either.
I give up.
I was billed the day of the order.
I have just filed with my credit card. I thought the standard was 60 days, but I guess that is up to each card issuer.
I'll let you know what comes of it.
Add one more to the disappointment list.
I had ordered 11/22.
Emailed on Friday 11/28 and received a response that they are running behind and that my order should ship on Monday 12/1.
Received a voicemail on 12/1 that 80% of my order is not in stock, but expected in by the end of the week.
I have called and left a voicemail and have sent an e-mail in January with no response to either.
I give up.
Sad collapse of a business with such potential. Does anyone know other suppliers who can store your recipes in a profile and allow you to buy for the recipe ... i.e., if your recipe calls for 4oz of acid malt - you will get the 4oz without needing to buy a pound?? To me this was the niche part of their business that made them attractive. But if they suck at customer service and maintaining inventory, then they suck, period
Pencil and paper? Screenshots?
BMW is still in business. They seem to take about 2 weeks to package a custom recipe...at least in my case. My most recent order was placed on Jan 1 and it shipped today. At least I know it will be here tomorrow. I have a neighbor who works on that side of town. He says he places an order and tells them when he is going to pick it up and they have it for him. With all the Atlanta traffic, it takes me over an hour to get to BMW, so I may bundle my next order with his.
Are you sure they are still open?
The login page on their site is dead now. Just a "page not found" error.
Are you sure they are still open?
The login page on their site is dead now. Just a "page not found" error.
I received an order from them last week. I just checked the website and it worked for me. I'm not defending their slow service, but it appears to me that they are still open.
It's blowing up in Chrome. In IE, it works fine.
That's odd.
Works for me in Chrome.
It's pretty sparse when you go in there. I used to be able to walk in and pick up a package of DME. Now they have package it for you in the back. There is practically nothing on the shelves.
I went in Monday and they didn't have any Light DME, they were out of liquid dark malt (had to settle for amber).
I think they are more focused on weekly classes than anything else.
They used to be pretty good, now I'm wondering if they'll be around in the future. Think it's time to look for a new place to get my supplies.
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