ultravista
Well-Known Member
Effingbeer - please post a link to that thread. I would like to read what's going on.
Effingbeer - please post a link to that thread. I would like to read what's going on.
Not a review, but it certainly sheds some light on the cause of BMW's poor performance lately:
http://www.thebrewingnetwork.com/forum/viewtopic.php?f=10&t=30530&start=8
Ok let's see if my review is deleted again.... I live close to brewmaster warehouse and have used them for over thirty batches. I took their intro to brewing class which got me into brewing. I noticed that the employees seemed to not really seem to enjoy teaching the class it was more of a task. I may be stupid but a person who works at a brew shop wold enjoy teaching their craft to people who are very interested to learn. Anyways I enjoyed the class and researched brewing on YouTube after getting vague answers to my questions from BMW staff when trying to get started. I jumped right into all grain. I enjoyed that the store is just around the corner but found it interesting that when I would call in an order ( so it would be ready after work) and being told it would be ready for pick up I arrived to find out it was never filled and no one knew what I was talking about. So why would I have been called by ERIC? Anyways their shelves seem to always be empty and never restocked when they say an item will be in. Their excuse " the trucks never came in" or " trucks running late come back tomorrow" next day same answer. They talk to you like it's a inconvenience. I have also realized their crush I pretty poor. The brew builder is a nice idea and a good list of recipes to choose from. One thing that bothers me is that a brew shop is there for you to buy ingredients and supply's of course but also get advice and however they don't seem to have either.
I haven't used BMW since I stopped ordering by recipes, but if I were still there is no question I would use BMW. I have them on my short list of small businesses who know how to do it right and understand customer service. They went through a rough spot, no doubt. Ed will bring it back, if he hasn't already. Very good news.
Screwed by FedEx. BMW did an excellent job with this order. It was turned around very quickly and should have been at my door on Aug 28. However, the FedEx driver did not deliver it to me. So, I'm stuck in the middle and have been instructed to report this now to BMW. It is normally UPS who is the problem.
I hate to have to do it because I have had good luck in the past, as have many of my cohorts, ordering from BMW.
But perusing the last few pages of this thread, I see that there are some issues to be worked out at BMW.
I ordered on 9/4 at noon. Account was debited with the charge on the next day.
2 days later I called just to check on the status of the order (it was still showing as PENDING), the individual that I spoke to informed me that PENDING was the status until it got shipped. He assured me that it would be shipped out Monday 9/9 at the latest.
Here we are on Tuesday morning and it still shows pending status (not shipped yet? or that is what I was told it meant)
What kind of process allows for the customer's account to be charged and then close to a week later, the actual order is still not shipped?
I am a simple man, so a simple explanation is plausible, but I feel that it is the responsibility of the vendor to communicate issues and problems to the customer.
Really hope that they can provide a good reason and better yet a "simple" offer of good faith that we can all trust BMW from this point on.
I'm giving them another shot because I won't have time to get to my LHBS and I just need one recipe for now. I ordered 9/6 Friday morning and I'll update as it goes. So far, zero communication and the order still shows as pending.
The posts above are a good example of why it is helpful to keep reviews short and factual, with minimal commentary. I'm going to use you as an example, Brewkinger, but its not meant as criticism at all. You ordered on Wednesday and are upset enough that four business days later that the order isn't shipped that you apparently accused them of stealing. You clearly value speed in your purchase experience. Others, though, might not find 4 business days extraordinary at all and value price more than speed.
Please keep the reviews to the point, factual, and about your customer experience. Thanks!
I have never before purchased from a local HBS. Monday, the 16th of September, I'm going up to Yankeetown for a doctor's appointment. SWMBO and I are going to make a full day of it ending with dinner at 5 Seasons North.
I plan to go to Brewmasters Warehouse for the first time, partly just to see what it looks like.
As a walk-in customer with a recipe for a simple 5-gallon extract, how much time should I allocate for this shopping experience?
Do I pull items off the shelves, or will I have to take a number?
Should I pre-order online?
I think you should enter your recipe via Brew-Builder and let them know when you'll be there to pick it up.
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