acslater55
Member
This isn't a rant or anything just want to share my experience so far.
Ordered a Haier kegerator from beveragefactory.com on 3/14. No problems with the delivery on 3/24. I spent an hour putting it together, plugged the unit in. I hear a hissing sound coming from the back, and immediately unplug the unit. Thining what the hell was that? Plug it backin in the same sound. Traced it to a hole in one of the welds in the compressor and the refrigerant is leaking out.
Called them the next day. What I wanted to hear was: Oh my gosh sir we are so sorry we will send out a new unit immediately and take back the defective one instead.
What I heard instead: We will contact the Haier company about what to do, then we will get back to you. I asked how long that will take, they said they didn't know a few days. It is now 6 days, from when I called still no word from them. Contacted them again, they said it takes a week to hear from Haier and then they will tell me what to do.
So its likely to be at least 2-3 weeks while this thing gets resolved. Sh*tty customer service if you ask me.
If you buy a laptop from Dell and it doesn't turn on, they don't tell you to wait while they contact Intel on what to do. They take the unit back.
Ordered a Haier kegerator from beveragefactory.com on 3/14. No problems with the delivery on 3/24. I spent an hour putting it together, plugged the unit in. I hear a hissing sound coming from the back, and immediately unplug the unit. Thining what the hell was that? Plug it backin in the same sound. Traced it to a hole in one of the welds in the compressor and the refrigerant is leaking out.
Called them the next day. What I wanted to hear was: Oh my gosh sir we are so sorry we will send out a new unit immediately and take back the defective one instead.
What I heard instead: We will contact the Haier company about what to do, then we will get back to you. I asked how long that will take, they said they didn't know a few days. It is now 6 days, from when I called still no word from them. Contacted them again, they said it takes a week to hear from Haier and then they will tell me what to do.
So its likely to be at least 2-3 weeks while this thing gets resolved. Sh*tty customer service if you ask me.
If you buy a laptop from Dell and it doesn't turn on, they don't tell you to wait while they contact Intel on what to do. They take the unit back.