m_c_zero
Well-Known Member
Strip club/LHBS combo?
Does it help you if you can email in your order ahead of time? A lot of my customers have been finding that useful while we get our webstore up and running
Bulk discounts. Period. As close to margin as you can handle. I'll drive 30 miles to save 10 bucks. Further if I can swing it on company time and gas.
Friendly and accommodating will cover up almost anything.
Try to be as price competitive as possible - a lot of people want to shop local. You don't need to be cheapest, but nobody likes to feel like they got clowned.
There's a shop in Omaha that has a knowledgeable owner, is super fun and inquisitive. There is a culture among customers and him like we're trying to do something really cool and have fun and improve.
Sudbuddy, your shop sounds great. I imagine a 19th century feed store environment-but that may not conform to reality. Pretzub mentions remembering names - that would be a nice touch if you have that talent. Ultimately, some may be too price driven, but you can't serve everyone.
Thanks!!! I've never been to a feed store, but that sounds like a compliment so I'll take it. Actually, I know a good 3/4 of my customers by name. That's especially weird for me because normally I'm terrible with names, but these guys come in so often that it's pretty easy to remember their names after a couple visits.
The LHBS grain crush is a matter of much debate. I don't know what other shops do, but I set my mill pretty tight and am happy to double crush for people on request. I really think that a grain mill should be a priority purchase for all-grain brewers. It makes base malt super cheap, frees you up to keep fresh ingredients on hand for a spur of the moment brew day, and then you can personalize your crush however you want it. Plus, let's face it, it means less grain dust for me to breathe because I'm not milling your grains.
What is silo fillers disease? Sounds scary
Silo-filler's lung comes from nitrogen dioxide from fresh cut silage. https://en.wikipedia.org/wiki/Silo-filler's_disease He was probably referring to Farmer's Lung and it is "a hypersensitivity pneumonitis induced by the inhalation of biologic dusts coming from hay dust or mold spores or other agricultural products." https://en.wikipedia.org/wiki/Farmer's_lung
sudbuddy, how is the shop going anyway? How have our wishlists influenced your day to day business?
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