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Thought I would shed a little light here. One of the big reasons we do not run a lot of All-Grain sales is that they absolutely bury the grain room. In general our grain room has to work at 95% to stay ahead of regular orders (12lbs of this 2lb of that 1lb of these three things). You have to...

Sorry guys, but we do have them. Plenty of them. There was a mis-fire on the emails about the stock status that looked past what we had in stock and thought we had to wait until the next shipment. We will be shipping them out today. They are made in the USA, so we expect the supply chain to...

As you know, Midwest Supplies experienced a data breach and as President, I want to explain what happened, what we’ve changed and what we’ve learned. Here’s what we know and have reported to law enforcement authorities On July 19, 2013, Midwest Supplies, as part of an on-going...

Recently we learned that despite our best efforts the security of our website was breached by an outside party. For certain types of transactions, this breach may have resulted in the outside party being able to capture and use customer credit card information entered at the time of the...

We are still able to give you rewards points at the register. Please ask the next time you are in, and we will set you up.

We are very sorry for the trouble. Please give us a call at (888-449-2739) or email us at [email protected], and we will take care of the problem. Sorry about the trouble.

You are correct, that is the best way to determine which liquid yeast strain you are going to receive with a given kit. If you have any questions you can always give us a call (888-449-2739) or shoot us an email [email protected]. Cheers, Nick @ Midwest.

If you do not want the last four of your credit card stored on our site, simply uncheck the "keep this card on file" tick box.

There has been repeated conjecture in this thread with regard to whether or not we store credit card information. As we have stated, we do not store credit card information. But, in an effort to avoid any misunderstanding with regard to what you see on our site, this is what we do process...

We wanted to provide you an update on our on-going investigation into the credit card security matters raised in this Forum. As part of our investigation, we have involved a number of third-party specialists in web server management, website applications management, website security and...

Thank you to everyone that has contributed to this thread and contacted us regarding your concerns. At Midwest Supplies we take our customers' data and information security seriously. After thoroughly investigating the concerns in this thread, we do not believe they were related to purchases...

We are very sorry to hear about the issues with fraudulent credit card charges. We take this kind of thing very seriously, and we want to make sure the problem is not on our end. We have contacted the OP by phone and email, and we hope to get to the bottom of the issue soon.

I am glad that it was taken care of. The Customer Service agents must have gotten to your email and processed everything. I apologize again for the delays. We are improving around here, which is great for our moral. More importantly though, it is great for brewers (winemakers too). Our...

We sure will. I will also look into the missing emails. If they were ignored, I will take action. What's the order number, or auto-response ticket number from the email? I will move this conversation to email once I have that. Please don't take our issues personally. We really don't want to...

I am sorry for the delay in shipping your order. I can promise that your order will arrive by this Friday. We are sorry that you had to reach out to us in the first place, but we hope we were able to rectify the situation to your satisfaction. Please let us know if we can be of any further...

We are very sorry for the trouble. We understand that everyone wants the best ingredients, so they can brew the best beer possible. If you are so inclined you can give our service team a call (888-449-2739), and they'll be happy to get you out a new pack of hops. At that point you can also...

Hey guys- I happened to be on the forum this morning, and noticed the specific complaint about the instore pick-up. I know that Nick has addressed our delays on different threads, (it looks like they were all merged on this one) so I wasn't planning on expanding on them. I assure you that we...

It is true. Our Instore pick-up process has been suspended. I am sorry that you are disappointed with that move. The reason we had to suspend it, was due to our inventory control. With our warehouse move, we don't always have enough inventory on hand at the store for large orders or even...

I am sorry for the delay. Give us a call if you would like to see what the timing is looking like on your order. We did give everyone a couple of days off for the Holiday weekend, so they could do some brewing as well. We are working long days now to try to make sure that fermenters are...

Hey Guys, I am very sorry for the trouble. We are currently in the process of expanding our warehouse. There have been some unforeseen complications along the way, as there are with any major move, and that has slowed us down considerably. However, we are working through the weekend to try and...