Received an email yesterday that one of my products was out of stock. After speaking with them I was able to change that product out and get the order shipped right then.
My LHBS has is really just a hobby shop and the Homebrew section is about the size of my closet. So I usually order online...
I should have looked here before placing my order. 12 days and still says pending. But that seems to be normal. Luckily I just brewed this week with the last if my grains so I am not in too much of a hurry.